Let’s face it – if the attitude was not so haphazard and lackadaisical at the top of the Claims Conference – this never would have happened.

Are there criminal background checks on all employees, are their fingerprints checked against the FBI? These are all standard in the claims processing industry.

The proof is in the cholent (excuse my metaphor) if someone’s job depended on getting this done perfectly – it would be done perfectly. The evidence is in – nobody’s job depends on the safeguarding and accurate processing of the claims – because if it did – there would be many terminations of senior executives at the Claims Conference – and there are not.

They treat this like a personal business with no client who demands excellence – instead of the sacred trust that it is.

Hire a PR firm to make excuses – great…..but what is the fix??

I say – outsource processing to insured and bonded professionals and save money for the survivors and programs!