New Israeli technology for Woolworth checkouts
Woolworths Limited, Australia’s leading retail group, has signed a five-year System Integration (SI) Services agreement with Israel’s Retalix.
Under the agreement, Retalix will provide Level 2 and Level 3 support for more than 3,000 Woolworths locations and 25,000 point-of-sale (POS) terminals, serving more than 24 million customers every week across Australia and New Zealand.
Retalix will also provide IT installation at new stores and manage ongoing system configuration for all stores. The Retalix SI Services team will include a group of dedicated retail IT experts from Retalix in Australia and other Retalix locations, which will allow for “follow the sun” operations, 24 hours a day, seven days a week.
“We are pleased to extend our relationship with Retalix due to our long partnership and their depth of knowledge of the retail industry. This expertise extends beyond technical systems to include a clear appreciation of retail culture, which makes a real difference to our business,” said Chris Stanley, head of customer technologies across the Woolworths group.
Based on extensive familiarity with the retail industry gained through close, long-term collaboration with top retailers worldwide, in addition to profound knowledge of Retalix products and its customer implementations, Retalix’s SI (System Integration) services offering is designed to provide strategic, high-value services making optimal use of capital and resources. The Retalix SI team’s mission is to fully understand retail chains’ business needs and challenges, and execute successful implementation and integration projects tailored to help retailers achieve measurable results that positively affect their bottom line.
“I am proud to strengthen and expand our relationship, and provide even further value to Woolworths, our long-time partner,” said Retalix CEO Shuky Sheffer. “This new agreement represents a significant SI Services win for Retalix, and marks a key milestone as we continue to grow our SI Service-oriented business which is a major growth engine for the company. We have achieved a substantial track record supporting some of the world’s largest retailers, and developed a strong reputation for constantly leveraging the expertise, tools and scalability we have gained in the field to the benefit of all our customers.”