Israeli IT at work in Australia

January 11, 2012 by  
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ClickSoftware , the Tel Aviv-based world-leading provider of automated workforce management and optimisation solutions for the service industry, today announced that KinCare, one of Australia’s leading providers of in-home and nursing care services, will be implementing ClickSoftware Cloud.

The SaaS workforce management solution is expected to be utilized by 1500 care-givers across Australia to help KinCare increase efficiency, manage costs, minimize time spent on IT maintenance and more easily scale its operations to meet demand.

KinCare provides a wide range of home and health care services including nursing care, personal care, domestic assistance, social support, respite care, transport and case management. ClickSoftware Cloud will enable KinCare to automatically deploy its health professionals to the right place, with the right skills, at the right time, using the optimal route. This will help to ensure that the individual health requirements of each end client are managed in a consistent and timely manner.

As part of a drive to revolutionize the homecare market in Australia through the consistent provision of the very best services to its clients, KinCare had already deployed ClickSoftware’s on premise solution to optimize the deployment and activities of its employees. Now, with the company introducing a companywide cloud policy, it has decided to implement ClickSoftware Cloud.

“We have been very happy with ClickSoftware,” said Jerome Barrientos, CIO at KinCare. “The product is part of our suite of tools that has resulted in tangible benefits associated with greater efficiencies for scheduling for our staff and more importantly the increased ability to provide consistent services to a greater number of Australians.

“The move to the cloud is in line with our organization’s IT Strategy. It was an easy decision to continue with ClickSoftware and take advantage of new functionality available in Version 8. A cloud service means IT can continue to focus on how to use technology to enable the organization to achieve the best outcomes for our clients, employees and the community.”

With ClickSoftware customers can choose the most convenient workforce management delivery model by adopting either on premises or SaaS cloud solutions. KinCare expects that ClickSoftware Cloud will allow a more strategic focus on technology, reduced maintenance and infrastructure costs, greater flexibility and the option to rapidly scale the solution as-and-when required. As well as the upgrade, by using ClickSoftware in the cloud KinCare will be able to rapidly rollout the solution to Stanhope, an acquisition that was made by the company in July 2011.

“More and more we’re seeing a global shift by our customers towards cloud based solutions across various industry verticals,” said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. “KinCare’s continuing relationship with ClickSoftware reinforces our expertise and ability to support cloud based solutions.”

ClickSoftware provides automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available as cloud or on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of ‘continuous planning and scheduling’ incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the ‘W6’ concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation.

ClickSoftware’s solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

KinCare offers a variety of services including help with housework, assisting with daily personal care needs, providing social support and nursing services through Government subsidized services and packages, and private services.

Packages of care can be tailored to individuals who have low level or complex and high support needs. Services may be as short as 30 minutes or fulltime, 24 hours a day, 7 days a week; allowing older people and people with a disability to remain at home. KinCare’s service models are underpinned by a “Quality of Life” philosophy and a holistic approach to care, which addresses the things that matter most to each client.

KinCare also provides staffing solutions to many of Australia’s leading church, charitable and community organizations.

Throughout KinCare’s history there has been a concerted effort to improve the quality of community care services and to make these available as widely as possible. KinCare has invested in research aimed at better understanding how to meet the needs of special needs groups and how to improve health and well-being for clients. The holistic approach that has emerged from this research is unique and of significant benefit to KinCare’s clients. KinCare has also partnered with government and church and charitable organizations to extend quality services to people who are socially or financially disadvantaged, people from diverse cultural and language backgrounds, people from indigenous backgrounds, people living in rural and remote areas, veterans and war widows, and people with dementia. KinCare’s service scope, approach to service delivery and geographic coverage is unique in community care in Australia.

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